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AIMI's

Warranty

Product Warranty & Quality Guarantee Policy

Last Updated: January 2026

At AIMI's, we take pride in offering carefully selected home décor products designed to bring beauty, warmth, and elegance into your living spaces. Every product is inspected before dispatch to ensure it meets our quality standards.

Quality Guarantee

All products sold by AIMI's are covered against:

  • Manufacturing defects
  • Material defects
  • Shipping damage reported within the specified timeframe
  • Incorrect items received

If your product arrives damaged, defective, or significantly different from what was ordered, we will gladly assist with a replacement or refund.

Warranty Coverage Period

Customers must report any manufacturing defect or damage within 7 days of delivery.

For items damaged during shipping, claims must be submitted within 48 hours of receiving the parcel.

How to Claim

Step 1

Contact us on WhatsApp:

+92 300 8409480

Please provide:

  • Order number
  • Photos of the product
  • Photos of the packaging (if applicable)
  • Description of the issue

Step 2

Our team will review the claim and may request additional information if necessary.

Step 3

Upon approval, AIMI's will arrange one of the following:

  • Product replacement
  • Store credit
  • Refund (where applicable)

What Is Not Covered

This policy does not cover:

  • Accidental damage after delivery
  • Normal wear and tear
  • Damage caused by improper handling, misuse, or neglect
  • Color variations due to screen settings or photography
  • Damage resulting from unauthorized repairs or modifications
  • Minor handmade variations that are part of artisan-crafted products

Resolution Time

Approved warranty or quality claims are typically resolved within 3–5 working days after verification.

Our Commitment

At AIMI's, customer satisfaction is at the heart of everything we do. We are committed to ensuring that every décor piece you receive reflects the quality, craftsmanship, and elegance that define our brand.

For assistance, please contact us on WhatsApp:

+92 300 8409480