If you have any questions, message us on WhatsApp at {+92345678901} or browse our most frequently asked questions below.
Tracking your order — Use the link we sent over WhatsApp to track your order in real time, or sign in to My account → Orders.
Payment options — Cash on delivery, JazzCash, EasyPaisa, bank transfer. See our Shipping & Delivery page for delivery times.
Returns — We accept returns within 7 days, no questions asked. See Return Policy for details.
Warranty — Every product carries the manufacturer warranty. See Warranty.
1. What products does AIMI's offer? We offer a curated collection of home décor items, including artificial flowers, vases, decorative lighting, wall décor, clocks, mirrors, handmade crafts, and resin art pieces.
2. Are your products handmade? Some of our products, such as resin art and selected decorative pieces, are handmade, while others are carefully sourced to meet our quality standards.
3. Do you offer customized décor items? Yes, selected products can be customized. Please contact us to discuss your requirements.
4. Are the artificial flowers realistic-looking? Yes, we select high-quality artificial flowers designed to look natural and elegant.
5. Do you have décor items suitable for gifting? Absolutely! Many of our products make beautiful gifts for birthdays, housewarmings, weddings, and special occasions.
6. How can I place an order? You can place an order through our website, social media pages, or by contacting us directly.
7. Do you deliver nationwide? Yes, we offer delivery services across Pakistan.
8. How long does delivery take? Delivery times typically range from 3–7 business days, depending on your location.
9. What payment methods do you accept? We accept bank transfers, online payments, and Cash on Delivery (where available).
10. Can I track my order? Yes, tracking information will be provided once your order has been dispatched.
11. Do you offer Cash on Delivery (COD)? COD availability depends on the product and delivery location.
12. What should I do if I receive a damaged item? Please contact us within 24 hours of receiving your order and share photos of the damaged item for assistance.
13. Can I return or exchange a product? Returns and exchanges are subject to our return policy and product condition.
14. Are your resin art products unique? Yes, due to the handcrafted nature of resin art, each piece may have slight variations, making it unique.
15. How do I care for resin art products? Keep resin items away from direct sunlight and clean them gently with a soft, dry cloth.
16. How do I clean artificial flowers? Use a soft brush, microfiber cloth, or a gentle air blower to remove dust.
17. Are your decorative lights energy-efficient? Yes, most of our LED decorative lights are designed to be energy-efficient and long-lasting.
18. Do you restock sold-out items? We regularly restock popular products, but availability may vary.
19. Can I reserve an item before purchasing? Please contact us to check availability and reservation options.
20. Do the product colors exactly match the photos? We strive for accurate product photography, but slight color variations may occur due to screen settings and lighting.
21. Do you offer bulk or corporate orders? Yes, we can accommodate bulk orders for events, businesses, and special occasions.
22. How can I contact AIMI's customer support? You can reach us through our social media pages, email, WhatsApp, or contact form.
23. Do you offer seasonal or festive décor collections? Yes, we introduce special collections for occasions and seasonal celebrations throughout the year.
24. How often do you launch new products? We regularly add new décor pieces and collections to keep our offerings fresh and inspiring.
25. Why choose AIMI's? AIMI's combines elegance, quality, creativity, and attention to detail to help you create a beautiful and welcoming home.
✨ AIMI's – Embrace the Excellence 🌸🏡✨