Last Updated: January 2026
At AIMI's, customer satisfaction is our priority. We carefully select and package every item to ensure it reaches you in excellent condition. If you're not completely satisfied with your purchase, we're here to help.
We accept returns within 7 days of delivery for eligible products.
To qualify for a return, items must:
Due to the nature of certain decorative products, the following items are not eligible for return unless they arrive damaged or defective:
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:
Our team will review the request and arrange a replacement or refund where applicable.
Contact us via WhatsApp:
WhatsApp: +92 300 8409480
Please provide your order number and reason for the return.
Our support team will guide you through the return process and provide shipping instructions.
Once the returned product is received and inspected, we will notify you regarding the approval of your refund or replacement.
Approved refunds will be processed within 3–5 working days after the returned item has been received and inspected.
Refunds will be issued through the original payment method whenever possible.
Shipping charges, courier fees, or cash-on-delivery service fees are non-refundable unless the return is due to our error or a damaged product.
This policy applies to all AIMI's collections, including:
At AIMI's, we are dedicated to bringing beauty, warmth, and personality into every home. We strive to ensure that every decorative piece meets our quality standards and helps create spaces that feel elegant, welcoming, and uniquely yours.
For any questions regarding returns, refunds, or product concerns, please contact us on WhatsApp: +92 300 8409480